Refund Policy

1. The short version

Everything we sell is a digital product delivered instantly. Because a download can't be "returned", refunds are limited — but if a product genuinely doesn't work as described and we can't fix it, you get your money back.

2. When you qualify for a refund

• The product doesn't work as described on its product page, on a supported QBCore setup, and our support couldn't resolve the problem within a reasonable time.
• You were charged twice, or charged for something you never received.
• You bought the same product twice by mistake.

3. When a refund isn't available

• You changed your mind after downloading the product.
• The product conflicts with third-party or heavily modified resources outside its stated requirements.
• You didn't follow the included installation instructions and declined support.
• The product was part of a clearly marked non-refundable sale or bundle.

4. How to request one

Email [email protected] within 14 days of purchase from the email you ordered with. Include your order number and a description of the problem — screenshots or console output speed things up a lot.

We'll usually reply within 48 hours. Approved refunds go back to the original payment method; your provider may take a few business days to show it.

5. Chargebacks

Please talk to us before opening a dispute with your bank — we resolve almost everything faster ourselves. Fraudulent chargebacks result in revoked licenses and a store ban.

6. Questions

Not sure whether your case qualifies? Just ask via the contact page — we'd rather sort it out than argue about it.